Company: FLSmidth
Industry: Engineering / Technical
Deadline: Not specified
Job Type: Full Time
Qualification: Bachelors
Experience: 5 years
Location: Gauteng
City: Roodepoort
Field: Sales / Marketing / Retail / Business Development
Job Title: Snr Site Account Manager
Role Purpose:
- Accountable for sales and overall strengthening of relationships to designated customers within a defined geographical area. Contributes significantly to territory’s overall growth by applying knowledge of multiple FLS product and services offerings along with sustained customer relationships.
- Business Development: Develop and execute strategies to reduce white spots, increase wallet share, and capitalise new opportunities (e.g. M&A, agent agreements)
- Customer Relationship Development / Prospecting: Indicate key customer stakeholders and develop/implement relationship management plans for potential customer accounts
- Customer Relationship Management/Account Management: Maintain a plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers. Enable two-way flow of information, regularly exchanging feedback and recommendations
- Customer Needs Clarification: Apply LoM principles; Set clear objectives for each sales call/meeting, tailor content to appeal to customers, ask relevant questions, and effectively respond to areas requiring further explanation
- Sales Opportunities Creation: Develop a network within the sales territory and overall industry and represent the organization both internally and externally to identify sales opportunities, promote FLS, and enhance its reputation.
- Sell Customer Propositions: Identify the products and/or services offered by the organization that meet the customer’s needs; present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer’s agreement.
- Promoting Customer Focus: Collaborate internally and work as the customer champion in cross-functional teams to build strong external customer relationships.
- CRM Data: Manage current, quality customer information in the CRM system
- Data collection & analysis: Capture and apply data to illustrate pipeline development (e.g. installed equipment data)
- Operational Compliance: Adhere to company policies, processes, and code of conduct
- Personal Capability Building: Participate in development activities, apply new tools, and maintain current understanding of industry trends
- Technical Capability Building: Participate and complete certification on FLS Technologies and develop core understanding of key commodity process flowsheets and metallurgy.
Requirements :
- B.S. in Engineering or Business degree
- 5+ years of experience selling in the mining industry
- Demonstrated ability to grow
