Company: Deloitte
Industry: Consulting
Deadline: Not specified
Job Type: Contract
Qualification: Bachelors
Experience: 3 years
Location: Gauteng
City: Johannesburg
Field: ICT / Computer
Job Title: Senior Production Support Consultant- Fixed Term Contract
Job Description
- 3+ year working in a support environment.
- End-to-end ownership of production support issues:
- Working on individual incidents as part of a larger support team
- Supporting the team for triage, collaboration, and analysis across all support work
- Collaboration with a business level support team for triage and analysis
- Adhoc investigative work for key issues and trend analysis in the production environment
- Work-flow supervision and coordination
- Team boards management, prioritization and capacity planning (of work)
- Understand and guide others through unblocking users.
- Get involved in adhoc investigations, priority (severity 1 items and War Rooms).
- Understanding incident and problems through code analysis and data simulation.
- Manage growth and performance of team. Drive efficiencies and improvements to processes
Knowledge and experience in:
- C#
- SQL
- React
- Azure
- Problem solving / problem analysis.
- Project / time management
- Conflict resolution and ownership
- Workflow management and maintenance
Qualifications
- A Bachelor’s Degree in Computer Science, Information Systems, Systems Analysis, or a related field.
Additional Information
- Analysis, troubleshooting and route-cause-analysis on production support issues
- Identifying workarounds to unblock users
- Data analysis and investigations
- Creation and execution of data-fixes to production support issues
