Company: Sasol
Industry: Power / Energy
Deadline: Not specified
Job Type: Full Time
Qualification: Bachelors
Experience: 6 years
Location: Gauteng
City:
Field: Finance / Accounting / Audit
Job Title: Performance Analyst Loyalty Rewards
Purpose of Job
- The role focuses on monitoring, analysing, and optimizing the performance of customer loyalty and rewards initiatives. Key is that the role focuses on the technical aspects of managing, optimizing, and supporting loyalty and rewards systems. This role also is technology-centric, dealing with system integrations, troubleshooting, and technical support for the loyalty program. Supports Manager Loyalty & Rewards with ensuring on time and in full billing for Sasol’s Own .Loyalty Programme and various Loyalty Partnerships. The role is also responsible for measuring the loyalty programme performance effectiveness, full ROI realisation. modelling, analysing customer behaviour and reporting of Key performance (KPI’s) for loyalty programmes.
Key Accountabilities
- Oversee the technical functionality of the Sasol Rewards loyalty and rewards platform, ensuring smooth operation.
- Collaborate with marketing analytics, finance and loyalty development counterparts to forecast, manage and analyse program performance, Metrics and reporting on activities.
- Produce monthly performance insight file for the sales and operations teams and Marketing team
- Engage all key stakeholders with CRM plans and KPI reporting
- Lead the development of reporting, loyalty performance and KPIs dashboard
- Ensure that all Loyalty spend is always accounted for
- Ensure that all partner billings are in line with growth and volumes realised by Sasol at any given time
- Perform ongoing audits of the overall loyalty programme effectiveness and actual growth to the mobility solutions business
- ROI, new member acquisition and activation goals, increased frequency etc
- Manage daily activities associated with success of programs and customer behaviour from both Sasol and partner loyalty data
- Troubleshoot and resolve any technical issues related to the Sasol Rewards loyalty program, including system errors, integration problems, or user issues.
- Regularly monitor system performance to ensure there are no disruptions in the user experience or rewards processing.
Formal Education
- University Bachelor’s Degree in either business or finance, or a related field.
Min Experience
- 6+ relevant years
- Strong previous experience in modelling and analysing various KPI’s.
- Certification in database management, system integration, or similar technical qualifications may be beneficial.
