Company: Beekman Group
Industry: Real Estate
Deadline: Not specified
Job Type: Full Time
Qualification: Bachelors
Experience:
Location: North West
City:
Field: Administration / Secretarial
Job Title: Front Office Manager – Dikhololo Resort
Key Performance Areas: Full Management responsibility of a Front Office Operation of a large and very busy Resort property including:
- General Office administration, telephone, reservations, reception
- Management and administration of communications with online booking platforms
- Dealing with guest queries, requests and complaints and management of guest relations
- Revenue control and management
- Handling & recording of cash & other income
- Management and administration of all front office staff including Drivers
- Procurement & control of certain consumable & non consumable stocks and assets including the conducting of stock takes
- Interaction & liaison with all departments and areas including outsourced functions
- Provide assistance to the Resort Manager in any areas required and be able to provide Management backup for same
Key Competencies & Personal Attributes:
- Proven Front Office Management experience and a history of experience in the Hospitality industry
- Proven management skills including: Guest & Staff relations and administration, Management of revenue streams, Budgeting and Financial experience
- Excellent understanding of all aspects of Hospitality Operations
- Computer literacy skills including: Excel, Word and practical experience of Hospitality Property Management systems (Opera/Fidelio, Semper, Apex, Hotelier etc)
- Desire and ability to work in a fairly remote location
- Ability to work under pressure and without supervision
- Attention to detail
- Proven communication skills
- Ability to work normal hospitality hours including shifts, overtime, working weekends and public holidays
- Own transport and a valid driver’s licence essential
